On-Site Service

Our commitment to service

Experience uninterrupted learning with our comprehensive on-site service. With no hidden costs, our all-inclusive price covers service and warranty for the agreed term.

Service is our guarantee

No surprises: one price inclusive of service and warranty throughout the entire agreed duration.

Does your device require repair?

Easily report defects via the My Academic Hardware portal and keep track of your devices and warranty conditions.

Fast fix - including school holidays

With our on-site guarantee, a certified service technician is ready to carry out onsite repairs, even during school holidays.

Warranty coverage

Rest assured, any repairs needed within the warranty period are free of charge. Battery efficiency below 70%? No worries, it’s covered under our default warranty and will be replaced at no additional cost.

Protection against theft

Yes, theft is covered, but it excludes incidents within school premises or due to user or third-party negligence.

Out of warranty repairs

For damages caused by the user, such as accidental or liquid damage, we offer repair services at a limited fixed cost.

Helpdesk support 

Assistance is just a click or a phone call away, even during school holidays.

Back to school device preparation

Prepare your laptops for the new school year with our convenient Pit Stop Service.

Simplify ICT and hardware management

Do you want to drive revenue, reduce costs, enhance learning and make it more accesible?

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