FAQs for parents & pupils

The role of the rental deposit depends on the type of rental plan you’ve chosen. You can find the exact terms in your rental agreement.

You’ll pay the deposit online after signing the rental agreement.

If the payment fails, you can simply place a new order. A new payment link will be sent automatically.

 

 Once the rental agreement is signed, you automatically give consent for the direct debit to be set up. It usually begins around the 5th of each month. No action is needed on your part. 

If the direct debit fails, you’ll need to transfer the amount manually.

Please use the correct bank account number:

• For orders in Belgium: BE70 7360 4491 6825
• For orders in the Netherlands: NL28 KRED 0633 0250 62

Be sure to include your rental agreement number as the payment reference.

 

You can transfer the amount to the following account:

• Belgium: BE70 7360 4491 6825
• Netherlands: NL28 KRED 0633 0250 62

Don’t forget to include your rental agreement number as the payment reference.

As soon as the device has been delivered, the invoice will be sent to the email address you provided during the order process.

Would you like a copy of your invoice?
Please email info@signpost.eu and include the details of the person who placed the order and is responsible for the payment:

• Full name of the parent/guardian (legal representative)
• Email address
• Full address: street, house number, flat/unit (if applicable), postal code and town/city
• Full name of the child (first and last name)
• Order number (if available)

Soon, you'll also be able to easily access your invoices, rental agreements and other documents via the My.Signpost user portal.

Send an email to info@signpost.eu and include the details of the person who placed the order and is responsible for the payment:

• Full name of the parent/guardian (legal representative)
• Email address
• Full address: street, house number, flat/unit (if applicable), postcode and town/city
• Full name of the pupil
• Order number or rental agreement number (if available)

Soon, you'll also be able to easily access your invoices, rental agreements and other documents via the My.Signpost user portal.

 

No. Our webshop is designed specifically for schools and pupils.

We cannot issue invoices to businesses or self-employed individuals.

The rental agreement remains active until the device is returned and officially processed by our team.

Please contact info@signpost.eu and include a return confirmation or proof of hand-in, if possible. We’ll look into it right away.

 

No, rental payments already made will not be refunded, even if the device is no longer used.

The deposit may be used to cover:

• Outstanding fees
• Early termination charges
• Any repair or damage costs

Always request a return confirmation or proof of hand-in when handing back the device. This serves as proof of your return date.

The rental agreement is a direct contract between you (the renter) and Signpost. The school is considered a third party and does not have the authority to update your personal details.

This means that if you inform the school of any changes, they will not automatically be reflected in your rental agreement.

Have you moved house, changed bank accounts, or has your child left school?
As the renter, you’re responsible for notifying us.

➡ Please send all updates in writing to:
✉ finance@signpost.eu

We cannot accept changes over the phone.

Has your purchased laptop been stolen or lost? Depending on the circumstances, different rules apply. Below, you'll find what is and isn't covered by the insurance, and how to request a replacement device.

1.  Theft with forced entry or under threat
   ➡ Report the incident to the police and upload the official report via this link. Here you can upload the police report (PV).
   After paying a fixed fee of € 39.00, you’ll receive a replacement device.
   
2. Loss or theft without forced entry or threat
   Loss is not covered by our insurance. Only out-of-warranty damage and theft involving forced entry outside school premises are covered.
   
   

Has your rented laptop been lost or stolen? Depending on the situation, we’ll help you get a replacement device as quickly as possible. Below, you’ll find the steps to take and what costs may apply.

1. Theft with forced entry or under threat
   ➡ Report the incident to the police and send us the official report at finance@signpost.eu 
   After paying a fixed fee of € 39.00, you’ll receive a replacement device.
   
2. Loss or theft without forced entry or threat
   You’ll need to pay 80% (or 85%) of the remaining rental amount, with a minimum of €150.
   After that, you’ll receive a similar replacement device.
   
   

In both cases, your rental agreement remains unchanged — the duration and terms continue as agreed.

 You can find full warranty conditions here: ➡ byod-shop.signpost.eu/garantie 

Yes, you can extend your device’s warranty for up to 5 years (as long as the current warranty is still active).

➡ garantie.signpost.eu 

Brilliant, you’ve got your new school laptop!

Before you can start using it in class or at home, you’ll need to set it up.

No worries: it only takes 4 easy steps and you’re all set for school.
⮕ Open the setup guide